What Our Customers are Saying
“HMS Employer Solutions has excellent project management and communication processes. Our project went exactly to plan and finished on time and on budget. The project exceeded our expectations.”
- Robin Love, Marathon Oil Company
Commitment to Our Clients
HMS uses the Net Promoter Score to measure the quality of service that our customers receive, as well as their loyalty to our company. Customers respond on a 0-to-10 point rating scale and results are categorized as follows:
- Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
- Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
- Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
A company’s Net Promoter Score (NPS) is calculated as follows: Take the percentage of customers who are Promoters and subtract the percentage who are Detractors.
In our most recent survey, HMS received a score that is higher than some of the most highly revered companies in the nation such as:
Apple
Amazon.com
Barnes & Noble
FedEx
